TERMS AND CONDITIONS
Clients, Products and Third Parties
Introduction:
Wanderlust Adventures GY sells a variety of travel related products from different suppliers and service
providers (“Third Parties”) to our very own company operated tours in and around Guyana. Each Supplier
has its own terms and condition that are applicable to your particular arrangements in addition to our
general terms and conditions, and you should make sure you understand them.
Wanderlust Adventures GY acts as intermediary or a “Booking Agent” in some cases for products and
services that are not directly supplied by us (e.g., air carriage and some aspects of ground transportation,
hotel accommodations, meals, tours, cruises, travel insurance etc.). Although we partner with such
suppliers, we are not a co-vendor of such products and services. You will be entering into a separate
contract with such Suppliers in connection with such products and services.
All airlines tickets are subject to supplemental price increases that occur before the date of purchase.
Pre-purchase price increases may be applied due to additional costs imposed by a supplier or
government. You may be charged additional sums by Wanderlust Adventures GY due to offset increased
fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof.
Acceptance of these terms and conditions hereby consent you to any pre-purchase price increases and
authorize Wanderlust Adventures GY to charge your credit card or call you to pay top up for such
additional amounts.
Deposits and Payment
Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price
can only be guaranteed once we receive full payment and other travel documents have been issued,
subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is
required. Upon your provision of your payment information, you are authorizing us to make the payment
arrangements with the corresponding Suppliers.
We reserve the right to refuse personal checks as a method of payment. After full payment, this
guarantees that all your arrangements for your services will be delivered according to plan. However
should you request for additional services, products, etc, we shall charge you the additional costs
incurred from these new arrangements.
At Wanderlust Adventures GY we understand that every situation is different, and that we take into
consideration your ability to pay, the amount unpaid, your payment history, length of time you have been a
customer and specific reasons why the account is past due in working out a payment solution with you.
We offer you flexible payment plan for your every need and we are open to variety as and when the need
arises. You can choose to pay us by Card, Card, MMG, Bank Transfer/Wire, Zelle (an online booking and
payment system that ensures your monies are protected), etc.
Payments
– Payments can be made by Cash, Card, Zelle, Online Bank Transfer/Wire, MMG etc.
– All payments are due 3 business days from the date the reservation is made but no later than 3 days
prior to the tour date.
– 50 percent to confirm bookings and 50 percent due no later than 7 days prior to tour date for guests
that request downpayment option.
– 100 percent due for company operated tours and is non-refundable unless cancelled 72 hours before
booking for selected day tours.
– Credit card – 4% percent additional for use of card (Visa Only)
– Bank transfers all banking charges on client’s account.
– No show – nonrefundable of full amount paid.
Documentation
As changes may happen and we understand that this normally occurs out of necessity, we try to make
room for such incidences.
Our general practice is to send documents to our customers electronically whenever possible. Right from
the word go, we pay close attention to details of your request to ensure that the right and corresponding
documents are sent to you by mail for your thorough study and confirmation.
Cancellations, Changes and Refunds
Any cancellation or changes made by guests must be made in writing and acknowledged by Wanderlust
Adventures GY. The date the request is received would determine the loss of monies by guest if
application.
For a full refund of DAY TOURS cancel at least 72 hours before. If cancelled within 24 hours of the
experience no refund will be offered. Anytime between that would be 50% refund. Postponement shares
the same policy.
For a full refund of MULTI-TOURS cancel at least 14 days before. If cancelled within 7 days of the
experience no refund will be offered. Cancelled within 8 days to 13 days 50% refund is offered.
Postponement shares the same policy.
For other services, for which we have already made deposits as commitments to third party suppliers to
ensure that your bookings are guaranteed, the third party policy concerning refunds is applicable. This
may take duration of 10-21 working days for such refunds to be ready.
Some tour experiences require a minimum number of guests, if it is cancelled because the minimum isn’t
met, you will be offered a different date, different experience or a full refund.
CANCELLATION POLICY
If we withdraw or terminate a Product or service, you shall be immediately notified of the withdrawal or
termination and the reason for the withdrawal or termination. However, if a change is requested by you to
your travel arrangements is permitted and possible, our standard service fees will apply in addition to any
additional Supplier charges. Please contact us by phone or email to enquire about how to request
changes. Please note that all reservation changes are subject to availability and the terms and conditions
of the product purchased.
Travel Documents and Destinations
It is your responsibility to ensure that all of the details on your travel documents are correct and to bring
to our attention any errors or discrepancies immediately. Your travel documents are valuable and should
be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of
loss, theft, damage, etc.
Prior to booking international travel, we recommend that you review any of Guyana’s Government’s
prohibitions, warnings and advisories applicable to your destinations.
Passport, Visa and Immigration Requirements
It is your responsibility to fulfil the passport, visa and other immigration requirements applicable to your
itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any
responsibility in the case of you being unable to travel due to not complying with any such requirements.
We can offer assistance services on visa and advice on the most applicable visa for your travel. You can
contact us whenever the need arises.
You are also required to carry a valid International Student I.D., and International Youth I.D. or an
International Teacher I.D. card if you are travelling on a special student/youth/teacher ticket. It is your
responsibility to verify this with our travel expert who is assisting you.
Insurance
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out
adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some
travel arrangements. We may be able to arrange travel insurance to be provided to you, furnish you a
quote, and answer any queries you may have regarding the insurance.
Travel Advice and Vaccinations
All nationalities should refer to the travel advice posted by their state Department of travel websites or
contacts for all countries they intend to visit. Vaccinations may be required for some or all of the places
you are intending to travel to.
Liability Waiver
As a participant on the tour, guest accept full responsibility for their behavior, well-being, and health
throughout the tour, which may involve a variety of activities, unfamiliar locations, and modes of travel.
Guest agrees NOT to hold Wanderlust Adventures GY, third party suppliers, or its staff liable in any way
should harm come to guest.
Indemnity
You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’ officers,
directors, employees and agents from and against any claims, causes of action, demands, losses,
damages, or other costs, (including reasonable legal and accounting fees) brought by you or third parties
as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third party, or
(c) your use of our website.
Privacy Policy
You consent to our processing and sharing of personal information about you and other members of your
party that you have provided to us in accordance with the terms of and for the purposes set forth in our
privacy policy. You represent that you have read and agree to the terms of our privacy policy once
provided in the commencement of our services.
General
We are acting as an independent contractor and no joint venture, partnership or employment relationship
exists between you and us or our Suppliers as a result of this Agreement or your use of our page.
We reserve the right at any time to modify this Agreement without prior notice to you. Please contact us
via mail from time to time to review the most current version of your Agreement. Your continued access
or use of our services signifies your acceptance of the modifications to the Agreement. You may not
assign your rights or obligations under this Agreement to any third party. We may terminate this
Agreement at any time for any reason, and such termination shall not affect any right to relief to which we
are entitled at law or in equity.
This Agreement shall be governed by the laws of Guyana without regard to its conflicts of laws principles.
If any provision of this Agreement is found to be invalid, illegal or unenforceable, the enforceability of the
remaining provisions will not in any way be affected or impaired.
Your Acceptance of these Terms and Conditions
By booking your arrangement with us, you are agreeing to be bound by the terms of this Agreement and
any additional terms and conditions of any Supplier that are applicable to your booking, travel
arrangements or use of any page content. You agree on behalf of yourself and those you represent to
comply with all such terms and conditions, including the payment of all amounts when due.
You agree that any violation of any such terms and conditions may result in (a) the cancellation of your
reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you
being denied access to the applicable travel related product or service, and (d) our right to debit your
account for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can
create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf
of those you represent and accept these terms and conditions on their behalf, and (c) the information
supplied by you or members of your group is true and correct. You are responsible for informing such
other persons of all terms and conditions applicable to their travel arrangements. You understand that
you are financially responsible for any use of our services or website by you and those using your name
or account.
Dated: 30th September 2019